FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you offer?

We offer a wide range of custom, print-on-demand products, including baby rompers, mugs, tote bags, tumblers, t-shirts, wine-related gifts, and more. Our items are designed to suit various special occasions such as Father's Day, Mother's Day, Valentine's Day, Teacher Appreciation, and personalized everyday gifts.

2. Can I personalize my order?

Yes! Many of our products can be personalized with names, dates, or special messages. Simply send me a message and add your preferred text or design details.

3. How long will it take to receive my order?

Production typically takes 2-5 business days, as each product is made to order.
Shipping times depend on your location:

UK & EU: 5–10 business days
USA & Canada: 7–15 business days
Rest of the World: 10–20 business days

You will receive a tracking number once your order ships.

4. Do you offer free shipping?

Yes! We offer FREE shipping on all orders over £130. Standard shipping rates apply to orders below this threshold.

5. Can I change or cancel my order?

Since each product is custom-made, we can only accept changes or cancellations within 24 hours of placing your order. After this period, production may have already started, and changes are no longer possible.

6. What is your return policy?

We offer a 30-Day Money-Back Guarantee for defective, damaged, or incorrect items. Because our products are custom-made, we do not accept returns for reasons like "change of mind" unless there is a problem with the order. Please contact us at [Your Support Email] with your order details for assistance.

7. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of receiving the product with photos of the item, and we will send a replacement or issue a refund at no extra cost.

8. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times may vary depending on your location.

9. How can I contact you?

For any inquiries, feel free to contact our Customer Support Team via:
📧 Email: inkprintbelfast@gmail.com.
📞 Phone (Optional): 07871786494
Or use the Contact Us form on our website.

10. Are your products eco-friendly?

We care about sustainability. Our print-on-demand model reduces waste by producing items only when they are ordered, minimizing excess inventory and environmental impact.